My small business has been a Nuvio customer for a while. We decided to switch VOIP providers the second time a phone died with the same issue. (The phone works fine, but the configuration file it pulls from the Nuvio servers is either missing or corrupted.) We have been trying, unsuccessfully, to port our phone numbers to the new provider for several months. In the mean time, another phone went down. We now have 1 working phone and 2 dead ones.
Our porting requests are continually rejected by Nuvio. After several attempts, I arranged a conference call between the porting department at our new VOIP provider and Nuvio customer service. Nuvio claimed to know nothing about the ports, and to not know how the numbers were registered. It is clear that Nuvio either cannot or will not help us. Why should they? They are losing a customer.
We can't cancel the service on the dead phones because those phone numbers are our customers' main contact points. We are able to forward the Nuvio lines using their web interface, so it's not a catastrophe for us, but we are paying double for phone service until we can wrest the numbers away from Nuvio.
I am now attempting to port the numbers to AT&T, in the hope that they are more capable than our new VOIP provider at the arcane porting process.
Lesson learned: from now on I'll be giving out my Google voice number to clients.
Review about: Voip.