Nuvio - You guys are full of ***

San Clemente, California 5 comments
Not resolved

Do not believe these people!All of these posts are by competitors of Nuvio.

Ask any VOIP expert out there, Every SMB VOIP provider is chasing Nuvio. This is unfair. I called Nuvio to inquire about their services and mentioned this website. They instantly offered to send me a demo phone to try out free of charge.

I got it that day and after three days purchased the Nuvioflex for my office of 20 employees.

All of them love nuvio.You guys are all jokers.

this thing wants 100 words in my post, la la la la la la la

Review about: Nuvio Flex.

Comments

Anonymous
#188881

I must agree - NUVIO is running some type of front for a SCAM business.They grab your Credit Card information and then provide terrible quality VOIP Phone Service.

They refuse to refund any money paid which triggers a dispute.

I have contacted the Consumer Affairs department in my state.I will be filing a small claims lawsuit against NUVIO to collect my lost money immediately.

Anonymous
#188507

NUVIO is a Criminal Enterprise that is being investigated by the States Attorney Generals Offices in various states for Consumer Fraud and mis-use of Consumer Credit Cards.

The owner of NUVIO is a "smart-***" lawyer who thinks he can out-play the Federal and State Laws by hiding behind a phony contract. HE IS AN *** - NO ONE CAN WRITE A CONTRACT OUTSIDE THE LAWS OF THE STATE AND FEDERAL AGENCIES.

The owner of NUVIO was reported to the State Legal Bars of Kansas and California for operating a Criminal Enterprise.

STAY AWAY FROM NUVIO - at all costs. YOU HAVE BEEN WARNED !!!

Anonymous
#187978

NUVIO is a Criminal Enterprise that is being investigated by the States Attorney Generals Offices in various states for Consumer Fraud and mis-use of Consumer Credit Cards.

The owner of NUVIO is a "smart-***" lawyer who thinks he can out-play the Federal and State Laws by hiding behind a phony contract. HE IS AN *** - NO ONE CAN WRITE A CONTRACT OUTSIDE THE LAWS OF THE STATE AND FEDERAL AGENCIES.

The owner of NUVIO was reported to the State Legal Bars of Kansas and California for operating a Criminal Enterprise.

STAY AWAY FROM NUVIO - at all costs. YOU HAVE BEEN WARNED !!!

Anonymous
#187977

TruthTeller2 - I am NOT a competitor - NUVIO is a Fraudulent Criminal Business

NUVIO is a Criminal Enterprise that is being investigated by the States Attorney Generals Offices in various states for Consumer Fraud and mis-use of Consumer Credit Cards.

The owner of NUVIO is a "smart-***" lawyer who thinks he can out-play the Federal and State Laws by hiding behind a phony contract. HE IS AN *** - NO ONE CAN WRITE A CONTRACT OUTSIDE THE LAWS OF THE STATE AND FEDERAL AGENCIES.

The owner of NUVIO was reported to the State Legal Bars of Kansas and California for operating a Criminal Enterprise.

STAY AWAY FROM NUVIO - at all costs. YOU HAVE BEEN WARNED !!!

Anonymous
#187975

NUVIO is a Criminal Enterprise that is being investigated by the States Attorney Generals Offices in various states for Consumer Fraud and mis-use of Consumer Credit Cards.

The owner of NUVIO is a "smart-***" lawyer who thinks he can out-play the Federal and State Laws by hiding behind a phony contract. HE IS AN *** - NO ONE CAN WRITE A CONTRACT OUTSIDE THE LAWS OF THE STATE AND FEDERAL AGENCIES.

The owner of NUVIO was reported to the State Legal Bars of Kansas and California for operating a Criminal Enterprise.

STAY AWAY FROM NUVIO - at all costs. YOU HAVE BEEN WARNED !!!

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Nuvio will not allow us to port our numbers away

Plano, Texas 1 comment
Not resolved

My small business has been a Nuvio customer for a while. We decided to switch VOIP providers the second time a phone died with the same issue. (The phone works fine, but the configuration file it pulls from the Nuvio servers is either missing or corrupted.) We have been trying, unsuccessfully, to port our phone numbers to the new provider for several months. In the mean time, another phone went down. We now have 1 working phone and 2 dead ones.

Our porting requests are continually rejected by Nuvio. After several attempts, I arranged a conference call between the porting department at our new VOIP provider and Nuvio customer service. Nuvio claimed to know nothing about the ports, and to not know how the numbers were registered. It is clear that Nuvio either cannot or will not help us. Why should they? They are losing a customer.

We can't cancel the service on the dead phones because those phone numbers are our customers' main contact points. We are able to forward the Nuvio lines using their web interface, so it's not a catastrophe for us, but we are paying double for phone service until we can wrest the numbers away from Nuvio.

I am now attempting to port the numbers to AT&T, in the hope that they are more capable than our new VOIP provider at the arcane porting process.

Lesson learned: from now on I'll be giving out my Google voice number to clients.

Review about: Voip.

Comments

Anonymous
#111893

Nuvio is the worst provider, that is correct, they will not allow you to port out even though legally they have to.Even if you do cancel, they will continue to bill you for service and will not credit you.

you will be forced to do a charge back with your cc company. They are *** artists.

Do not use this company.They maybe have 5 employees.

Nuvio Corp. bad service and overbilled

O Fallon, Missouri 17 comments
Not resolved

Don't let the smooth taste full you. Low cost phones over internet = poor service, many dropped calls, and down time due to Nuvio updates and short comings. Very frustrating trying to run a business with these interruptions. It seems alot of the independent reps that were selling Nuvio services have now switched to other providers.

Nuvio wants a credit card so they can automatically bill you each month. Rarely do they want to credit you for "down time" that experience throughout a given month. They mainly try to blame your internet provider, or your equipment. I had said provider out to my location consistently testing everything and all tests would check out ok.

My sales rep stopped selling Nuvio services and switched me to another provider. He called Nuvio and had the numbers ported to new provider and cancelled my account with Nuvio. Nuvio billed me for 6 additional months on my credit card. Even though Nuvio provided nothing in those 6 months. I was told by Nuvio that it had to be a written statement to close the account. Funny thing is my sales rep had Nuvio on a speaker phone in my office and he confirmed with Nuvio that the account was closed.

Very poor product and very poor customer service. My advice is to stay as far away from Nuvio as possible. Unethical company at best with a poor product.

Review about: Internet Phone Service.

Comments

Anonymous
Irvine, California, United States #1244031

Yes, the service is poor.But most disconcerting is Nuvio gets your credit (debit) card and continues to charge 6 months after cancellation.

And the cancellation process should be criminal. Weeks after terminating the service, Nuvio notified me that cancellation would only be allowed if a certified letter were provided. After sending the certified letter, Nuvio continued to bill my debit card. A merchant dispute was rejected because Nuvio refused to provide information to my bank.

Upon a second request to stop charging the account, Nuvio insisted on a tracking number for the certified letter, months after acknowledging the letter and the cancellation. And yet they still continued to debit my account.

These guys are crooks.Avoid unless you like filling lawsuits in small claims court.

Roger French

Anonymous
#573123

The owner Jason is a slime-ball he wrote some sneaky contracts that basically screwed us out of huge commissions that we earned. ANY RESELLERS, DO NOT USE THIS COMPANY SEEK ANOTHER PROVIDER.

Anonymous
#538204

I was a nuvio partner the owner is a unethical atty without revealing any details, you cannot trust this guy for a minute. Doing business or using the service is not recommended goto phonepower.com these guys are legit.

Anonymous
#201069

I think most people looking for Nuvio complaints have complaints against Nuvio.How many people are going to go searching for Nuvio complaints that don't have a complaint.

Obviously this is just spin by Nuvio minions.

Nuvio sucks.They even own the domain nuviosucks.com

Check it out with a whois search.

Anonymous
#187972

NUVIO is a Criminal Enterprise that is being investigated by the States Attorney Generals Offices in various states for Consumer Fraud and mis-use of Consumer Credit Cards.

The owner of NUVIO is a "smart-***" lawyer who thinks he can out-play the Federal and State Laws by hiding behind a phony contract. HE IS AN *** - NO ONE CAN WRITE A CONTRACT OUTSIDE THE LAWS OF THE STATE AND FEDERAL AGENCIES.

The owner of NUVIO was reported to the State Legal Bars of Kansas and California for operating a Criminal Enterprise.

STAY AWAY FROM NUVIO - at all costs. YOU HAVE BEEN WARNED !!!

Anonymous
#127410

Well I can say Nuvio is the WORSE phone service I have ever had. Wanting me to do 99.9% of their work. The agent I had was there Johnny On The Spot and took care of any problems.

I can tell you now Nuvio comes up with 19582850 excuses why dead air and more. The fact seems that they just can't be reliable.

Funny part is when our guy was no longer part of them we get a call and get offered 25% off our bill if we stay a year. To loose THOUSANDS of DOLLARS for 25% I feel they should just have given agent 25% more and kept him and would have been a win / win.

Any way STAY AWAY FROM NUVIO or you will be SORRY for sure.

Anonymous
#96115

Just wait until you try to cancel the service.That's when their customer service really shines.

The idea that you need a credit card to bill is kinda ridiculous but I now see why they do that. If 1 out of every 5 people miss the fact that they billed them they make pure profit on a service they don't provide. Their business practices are unethical at best.

They want to say that they only have 12 complaints on the BBB but how many of us have filed?Not sure that's the best measurement for customer satifaction.

Anonymous
#96023

We have been using Nuvio for 5 of our small office locations now for over 3 years.I will admit there has been a few outages where the phones were down, but we also had that with One Communications before we made the switch.

Overall the features have been a huge money saver for us between office. We were faced with buying 5 phone systems or go Voip, the Nuvio solution has certainly proven to be a great choice for us. Our original sales guy is no longer to be found (I think he moved) but Nuvio was able to get us in contact with another gentleman that has always been there for us. Customer service is less than desired sometimes, but end results always seem to be taken care of.

Like I said its not perfect, but neither was our services with One Comm, at least with Nuvio we are saving a lot of money each month, all offices are connected together, and we have the features we needed and did not have to buy small phones systems for each office. I would strongly suggest Voip and suggest Nuvio and their product.

Services would get a A, customer care a B- ,ease of use A+, stability A, overall rating I woudl give them a B+ maybe an A.Keep in mind I am a tough grader.

Anonymous
#95479

I had nothing but problems with Nuvio, they are unethical and will not correct problems or even call you back when a problem is reported. I would tell everyone to stay away.

Anonymous
#94644

Keeping in mind that I did not want to leave NUVIO they gave me no choice. I no longer had a need for the Business PBX and when I inquired about changing the service I was told that I had their cheapest plan available.

I had already looked at other carriers and got referrals with a cost of 50% less. However, I still wanted to stay with Nuvio since my service was good.

I attempted to cancel my service with Nuvio 10 days prior to my next month of service. I was told that a phone call would not work and I would need to send a letter with receipt confirmation, which I did with the letter being received on the 24th day or 6 days prior to my next month of service. However I was still billed. When inquiring I got a response that their billing dept required a 30 day notice as stated in their terms of service.

While, they may be legally correct I believe that this a unethical practice to grab more money and here is why: When establishing a VOIP and porting a number you need to wait 3, 4 weeks or longer to get the number ported. Since you don't know when the number will be ported until a few days before it is ported just HOW CAN SOMEONE SEND THEM A LETTER WITH A CONFIRMATION RECEIPT 30 DAYS PRIOR TO CANCELLING UNTIL THE NUMBER IS PORTED????????

Once the number is ported to the new VOIP Carrier no more calls are being made through the old VOIP, in this case NUVIO. Nuvio then collects a months fee without providing any type of service in...

When I asked that the give me an understanding on what the difficulties are and how involved the process is that takes 30 days I got no answer. 6 Days is certainly enough time to read a letter, contact their billing department and process the request.

While Nuvio's terms and conditions do state the 30 days this is very poor business practice. From one business to another ths practice is very poor business ethics.

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Anonymous
#76309

MENDERLE

Your sales rep is an independent agent, not an employee of Nuvio. If he told you over the phone that the service would be cancelled, then he should have followed procedure and cancelled the service as per our terms (which he should be familiar with). We have no record of any cancellation request for your account, you may have not been using the service, but without a cancellation the account is still active, and still billed (as would be the case with any other service).

I apologize that your request through your sales rep was not forwarded on to our company. That is an issue you should take up with him. Our policy is very clear that we require a written cancellation letter to cancel service. This ensures that both parties have a record of the cancellation and that mistakes are not made.

I would like very much to resolve this issue. However, without a copy of the cancellation letter I simply cannot ask the billing department to make any more refunds. If would be more than happy to discuss this in person, please call our customer service line and ask to be transferred to me.

We are aware of the BBB rating. It is despicable and we are working to resolve it. However, taken in the context that we bill tens-of-thousands of customers each month, 12 complaints is hardly indicative of sub-standard service.

Again, please call me so we can discuss in person.

Anonymous
#75388

No log of phone problems with my numbers?I can't even count the amount of calls and hours spent trying to straighten out the problems I had.

I'm sure since you have a top 5 customer service you would surely see all the times I had to call into Nuvio. Seems as if the billing problems are not just isolated to me. Check your records, there were no calls made thru Nuvio for approximately a 6 month period. Yet I was still billed and yes I was told with the sales rep on speaker phone that the account would be terminated as of the port date.

So, how is it that you continued to bill me? What did you provide? Why won't you stand behind your people? The billing only stopped or what you call a Nuvio refund when I reported the charges as fraudulent to my credit card co.My credit card co.

did credit me the one month. I started emailing my responses to your company so I had a record of them because I got the Nuvio company answer "we have no record of that".

It's real easy.Look at my port date and refund my money, and oh by the way, I requested a copy of my signed contract with Nuvio and to date have not received anything.

Anonymous
#75366

For the record I found MENDERLE's support ticket in our system.

According to our records the customer did not provide a written cancellation notice (per the Nuvio terms of service) and asked that he be refunded for a considerable amount. No mention was made that he was unhappy with the quality of service he was provided, just that he wished to refunded for several months of service prior to his actual request.

His case is the perfect example of why we maintain that all cancellations be made in writing, so that both we at Nuvio and the customer have a record of the cancellation. Had the customer issued a written cancellation request, we would have honored this request and provided a full refund if a billing mistake was made.

It is also very clearly described several times during our sign-up process that the provided credit card will be billed on the first of each month for Nuvio service and that cancellations must be made in writing.

Our customer service department did issue a significant refund as a gesture of good-faith, but since no cancellation request was made, we simply could not refund the amount he asked for.

Anonymous
#75355

I am the Marketing Director for Nuvio and I would like you to contact me regarding your problems with our service. I am sure that I can help to resolve any outstanding issues you may have.

We have been nominated in the Top 5 of the Telecom Associations 'Hosted VoIP' category for 4 years straight. This is a write-in nomination made by agents who sell our product successfully. I think speaks volumes about our partner programs and service as a whole.

That being said, I know that it is very frustrating to be in the situation you described. I am a consumer as well and fully understand the feeling that you are being provided a sub-standard service.

I will say that we have one of the best records in service and lowest system-downtimes in the industry. Nuvio was an early-enterer in the Hosted PBX market and we have been growing successfully for 6 years. And though it is not an excuse for the problems you experienced, many of the problems you described can actually be attributed to your ISP.

Please contact me at info@nuvio.com I would love to at least learn about the problems you had with our service. I asked our customer service managers if there were any outstanding issues with someone being over-billed for 6 months and I couldn't find anything.

Also, I there is no one at our company named William, and no one at our company would post online without identifying themselves as such.

Thank you. I look forward to hearing from...

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Anonymous
#75308

For the record William works for Nuvio.

Anonymous
#75298

I too had horrible customer service with Nuvio.The phone service was problematic and getting competent technical support was impossible.

Nuvio refused to quit billing credit card even when service was cancelled and Nuvio confirmation was received.I wouldn't recommend dealing with this company.

Anonymous
#74945

I can't even imagine having the problems you are talking about with Nuvio.My business uses Nuvio for phone service and we have had nothing but exceptional quality.

Nuvio has had some downtime, but it has not been that much and credit was given when the problem happened.

As far as their cancellation policy, well I agree with it and think its great that they require written notice on their business accounts.

This cancellation policy was clearly defined and outlined in the terms of service that I agreed to when signing up for service.I'm glad they require written notice so that my account isn't accidentally cancelled.

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